Thank you for shopping with HM-DD. We are committed to delivering your orders safely and on time.
1. Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order is processed, it will be shipped as soon as possible.
2. Shipping Time
Estimated delivery time is 7–15 business days, depending on your location and shipping conditions.
3. Shipping Fees
Shipping costs (if applicable) will be calculated and displayed at checkout before you complete your purchase.
4. Order Tracking
Once your order is shipped, you will receive a tracking number via email. You can use this to track your order in real-time.
5. Delays
Please note that shipping times may be affected by factors beyond our control such as:
- Customs clearance
- Weather conditions
- Courier delays
We appreciate your patience in such situations.
6. Incorrect Address
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.
7. Lost or Stolen Packages
HM-DD is not responsible for lost or stolen packages marked as delivered. If you face any issues, please contact the shipping carrier directly.
8. Need Help?
If you have any questions regarding your shipment, feel free to contact us:
📧 Email: support@hm-dd.com
We aim to respond within 24–48 hours.
Thank you for choosing HM-DD — we appreciate your trust in us 🚚