Thank you for shopping with HM-DD. Your satisfaction is important to us.

1. Returns

We accept returns within 14 days of receiving your order. To be eligible for a return:

  • The item must be unused and in original condition
  • The item must be in its original packaging
  • Proof of purchase is required

2. Non-Returnable Items

Certain items may not be eligible for return, including:

  • Used or damaged items (not due to our error)
  • Personal or hygiene products (if applicable)
  • Final sale or clearance items

3. Refunds

Once we receive and inspect your returned item:

  • Your refund will be approved or rejected
  • If approved, the refund will be processed to your original payment method within 5–10 business days

4. Late or Missing Refunds

If you haven’t received your refund:

  • First, check your bank account
  • Contact your bank or payment provider (processing times may vary)

5. Exchanges

We only replace items if they are defective, damaged, or incorrect. Please contact us for assistance.

6. Return Shipping

Customers are responsible for return shipping costs unless the item received is damaged or incorrect.

7. Damaged or Wrong Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos as proof.

8. Contact Us

For any return or refund inquiries, please contact us:

📧 Email: support@hm-dd.com

We aim to respond within 24–48 hours.

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